Don’t buy Kaspersky products

Dear Readers

It’s time I put my “Watchdog”  hat on again and save you all from a dreadful mistake.  I’ve long been a fan of Kaspersky Internet Security products and have in the past recommended them to friends and family.  I’m afraid I now have to rescind that advice.

Let me tell you a story (don’t worry I’ll keep it short)

A while back I renewed my copy of Kaspersky Internet Security (upgrading 2010 to 2011).  I use the product on my two home computers and had the consumer license  which covers you for up to 3 computers.   All was well until about a week after installing it on my 2nd computer the application stopped working and informed I had breached their license terms. Although I had  renewed it directly from their consumer “3 computer” product,  unknown to me they had issued  commercial license to me.   Note Kaspersky Internet Security  failed to start, there was no warning, you are left with no protection at all, no time to fix or query the issue.   I know that companies have to protect their investment and fight piracy but for a security product to stop working with no warning is bloody irresponsible.

To cut a long story short, I twice fill out their on-line response form, and I emailed  4 times to them both to their European office in Germany and their Head office in Moscow.  The emails all had read receipt ticked so I know they arrived and were opened.  I did not get a single response.  It is impossible to complain and argue your case when a company is apparently so indifferent to their customers they can’t even be bothered to reply.  So I am left with no other option but to tell everyone I kn0w (or don’t know for that matter) Don’t buy Kaspersky products.